Help: Answer

Often Asked Questions

How do I contact you?
	You can email Linda Anderson at info@lindaanderson.com. We will normally respond within 1 business day. You can call Linda Anderson at 1-800-621-3411. Our call-center hours are 9am to 6pm Central Time, Monday through Saturday, closed for major holidays. You can write to us at: Linda Anderson, Attention Customer Care, 310 S Campbell Ave, Springfield, MO 65806, USA.
How do I find my Wishlist?
	Starting in January 2010 have a new improved wishlist through 'Wishpot'. If you have already used our new wishlist you can access it here. If you had an old wishlist, sorry, we had to disable that feature, please create a new one (the new features are much better).
How do I place an order?
	You can place your order online or by phone. Placing your order online is the preferred method. Online orders: Browse our website and add items you want to your cart. When you are ready, checkout by following the simple directions. We accept online payment by Visa, Mastercard, Discover, PayPal, Google Checkout, or Check by Mail. Ordering online is highly secure; we use industry-standard SSL encryption to ensure your transaction is safe, and your payment details are not stored after the order is placed. Phone orders: Call 1-800-621-3411, between 9am and 6pm Central Time, Monday through Saturday, and select the option to Place an Order. Please have the product numbers of the items you'd like to order ready. We accept phone order payments by Visa, Mastercard, Discover, or Check by Mail. Note that 'Online-only' special offers are not valid for phone orders, including $4.95 flat-rate shipping. If you choose to pay using Check by Mail, send your payment to: Linda Anderson, 310 S Campbell Ave, Springfield, MO 65806, USA. Please write your order number on the check. Remember to allow extra time for the check to clear before the order ships. If you want to place your order online, but have a question about an item, please email info@lindaanderson.com.
How do I request a catalog?
	We do not have any mailings planned for the near future, however we're happy to record your information for inclusion on our mailing list for possible future mailings. Alternatively you can sign up for our email newsletter for advance notice of sales, new arrivals and special offers. We send emails about once a week, your details are kept private, and you can unsubscribe at any time. If you still wish to be added to our catalog mailing list please fill out this form, including your name and mailing address.
How do I return an item?
	If you are not satisfied with your order you may return it for a refund or replacement within 60 days of the purchase date. Items being returned must be in the condition you received them and come with the original packaging intact. Returns not meeting the above conditions may be rejected or subject to a 15% restock fee at our sole discretion. Personalized items cannot be returned. Send returns to: Linda Anderson, Attention Returns, 310 S Campbell Ave, Springfield, MO 65806, USA. Please write your order number on the outside of your package and enclose a copy of the packing slip. If your order arrived damaged in shipping, please contact us right-away (within 48 hours). It is important that you keep all packaging for claims purposes. We will arrange a replacement or refund, dependent on the circumstances and item.
How much is shipping?
	Order online and get flat-rate shipping to the USA: Standard shipping to the lower 48 states is just $4.95. Standard shipping to Alaska, Hawaii, and Puerto Rico is $9.95. Expedited shipping is an extra $5, or we also have 2nd-Day and Overnight shipping available. Shipping to Canada and other international destinations varies. We use Live Rates for shipping internationally. To see your shipping rates simply add items to your cart and proceed to the Checkout page where you will be able to see prices. For orders taken by phone, mail, or fax; standard shipping is $7.95 to the lower 48 states and $12.95 to AK, HI, and PR.
Where are your size-guides for apparel?
	We have general size guides for apparel here. Note that sizes vary from manufacturer to manufacturer and style to style, and these tables are provided only as general guidelines.
Why can't I find a certain product?
	Our website uses live inventory to show accurately whether an item is in stock or not. If you can find a product, but it shows 'Availability: Out of Stock' then it should be restocked within the next month. If you'd like to be informed by email when it returns, just click the 'Email me when Back-In-Stock' link on the product detail page. If you cannot find a former product at all then it has been discontinued. We are constantly updating this information as suppliers bring in new products and discontinue old ones.